Shane GreenShane Green specializes in hospitality training and consulting. After working in hotel operations for 12 years internationally, Shane created a unique, practical series of training programs that focus on customer service, enhancing guest loyalty, leadership development, problem resolution, team building, quality improvement and motivation. Shane has led successful programs throughout the United States with Ritz Carlton, Hilton, Westin, Sheraton, W and other luxury properties. He has also used these programs outside of the hospitality industry with a number of organizations including Cisco Systems, The University of Los Angeles, and Oppenheimer. Mr. Green received a Bachelor of Commerce degree from the University of Canterbury, Christchurch, New Zealand.
Steve MarquedantStephen Marquedant has been involved in the training and quality consulting industry for over 20 years. He was president of National Quality Assurance, Inc, a leading ISO 9000 registrar and training organization, for over 10 years. He has worked with companies such as Boeing, NASA, Raytheon, EMC, FAA, Lockheed Martin and General Motors. In addition to ISO and value-added process, Steve specializes in all aspects of lean manufacturing. Steve holds a Bachelor of Science in Mechanical Engineering from the University of Massachusetts with graduate work in Advanced Mechanical Engineering from Northeastern University. He is certified as a RAB lead auditor (Q2085), Lean Process expert and TEC key executive member.
Michael SalmonMr. Salmon is the founder and CEO of M. Salmon & Associates, one of the nations' top networking training and consulting firms. He is a recognized industry leader on the subjects of networking, sales and career consulting. He is a much sought after speaker and has been featured on the Fox News Channel, CNN, Bloomberg TV, NBC, and CBS. Salmon has also been quoted in national publications such as USA Today, The L.A. Times, Chicago Tribuneand Entrepreneur magazine. Mr. Salmon has delivered seminars, workshops and keynote speeches for many clients such as Merrill Lynch, Bank of America, New York Life and Harvard Business School. His first book SuperNetworking: Reach The Right People, Build Your Career Network, and Land Your Dream Job-Now (Career Press, November 2003), and his second book SuperNetworking for Sales Pros (Career Press, March 2005) discuss the concepts on which his consulting firm was founded.
Elise SimardElise Simard is a results-driven employee development and corporate trainer with a strong background in business development and broadcast production. Over the past decade, Simard has been successfully training individuals and groups to help them elevate their job performance.
At WCVB-TV Channel 5, Simard worked on the "Eye Opener" news and then as Associate Producer for Susan Wornick's "Consumer Report." As Production Manager for the top sporting production company in Boston, Simard was involved in various live sporting events for Sports Channel New England, ESPN and NESN. As a Producer for SVS, Inc. she developed stories for the U.S. Department of Education, CNN, SAT 1 German TV, Reuters and E! Entertainment Television. While working for SVS, Elise was a sought after communications specialist known for effectively preparing speakers for live shot interviews and media tours.
As Vice President of SpeechComm Communications, Simard has successfully developed and delivered training seminars to Fortune 500 companies, banks, schools, health care institutions and non-profit organizations. Simard's coaching style relies on her belief in instant implementation to maximize results.