IMPACT Advanced Customer Service Skills
|Do your customers rave about your service?||Are you regularly assessing and developing the customer service skills of your workers?||Do your employees consistently exceed customer expectations?|
In today's customer-oriented business environment, sophisticated customer service skills are critical for all members of your organization.
IMPACT Advanced Customer Service will equip your employees with the superior customer service skills they need.
Who Should Attend?Anyone that interfaces with customers, internally or externally.
What Will You Learn?
|The importance of protecting your brand and all activities that support the brand.||How to defuse irate customers and control problem situations.||How to turn a complaint into a "Wow".|
|How to understand body language, tone of voice and image.||How to exceed customer expectations at every touch.||How to communicate effectively on the phone, in person and online.|
|How to understand why customers leave.||How to measure performance in real time.|
This course is 100% customized based upon your organizational needs, your industry and your customer service goals.